Questions, answered.
Straight answers about ZenQuip, for patients, caregivers and clinicians. If yours isn't here, write to us: media@zenquip.com
Patients & caregivers
What is ZenQuip?
ZenQuip is a mental healthcare companion built in India. It supports you every day between appointments — mood check-ins, guided exercises, journaling, medication reminders — and keeps your doctor informed, so the next visit starts ahead instead of starting over.
Is Zennie a therapist?
No. Zennie is an AI companion designed and supervised by psychiatrists. It supports you between visits with guidance grounded in clinically vetted literature — it never diagnoses, never prescribes, and never replaces your doctor.
What happens if I'm in crisis?
Every crisis signal routes to a human clinician — always. Zennie never handles risk moments alone. If you're in immediate danger, contact local emergency services or a helpline such as Tele-MANAS (14416) right away.
Who can see my data?
You, and the clinician you choose to share it with. Nobody else. Your data is encrypted in transit and at rest, never sold, and never used for advertising.
Do I need my doctor to be on ZenQuip?
ZenQuip works best when your doctor is on board — that's what closes the loop between visits. You can also invite your doctor to join.
Can my family be involved?
Yes — on your terms. Caregiver sharing lets you involve the people who support you, with your consent, and you stay in control of what's shared.
What languages does ZenQuip support?
English and Hindi at launch.
How much does it cost?
ZenQuip is currently in early access ahead of public launch. Join the early-access list and we'll share details as the founding cohort opens up.
When can I use it?
We're onboarding a founding cohort of patients, clinicians and partner organizations now. Request early access and we'll be in touch.
How do I raise a data or privacy grievance?
Contact our Grievance Officer, Kiran K. Thakar (Chief Operating Officer), at kiran@zenquip.com. Under the Digital Personal Data Protection Act, 2023, we acknowledge and respond to grievances within 7 business days. Full details are on our About page.
Clinicians
Is this another EMR I have to learn?
No. ZenQuip is a lightweight continuity layer that fits alongside how you already work. Onboarding is designed to take minutes, not weeks.
Does it add to my workload?
Your patients engage daily; you see only what needs you. Signals reach you when thresholds that matter are crossed — mood deterioration, adherence gaps, risk patterns — not a stream of noise.
What do I see before an appointment?
The between-visit picture: mood trends, medication adherence, and anything that needed attention — structured and session-ready before the patient sits down.
How does ZenQuip handle crisis moments?
Zennie is supportive, not diagnostic. Every crisis signal routes to a human clinician, and every escalation is logged and auditable. Crisis disclaimers and escalation protocols are built into every interaction.
How do my patients get onboarded?
You invite them. Patients join under your care, and the continuity loop starts from the first visit.
How is patient data protected?
Psychiatric records demand the highest confidentiality standard in healthcare. ZenQuip is DPDP-first by design — encrypted in transit and at rest, role-based access, consent and purpose limitation built in as product features.
Can my clinic or hospital use it as a team?
Yes. Psychiatrists, psychologists, assistants and admin staff work on one platform with role-appropriate access for each.
How do I join the founding cohort?
We're running structured pilots with a founding cohort of psychiatrists and clinics. Tell us about your practice through the early-access form and we'll reach out.