Legal

Privacy Policy

ZenQuip Healthcare Private Limited · Effective 19 July 2026

1. About Us

ZenQuip Healthcare Private Limited ("ZenQuip", "Company", "we", "our", or "us") develops digital healthcare products that assist patients, doctors, clinics and caregivers in managing mental health and wellness.

Registered Office

802, Naman Residency 2

Mansarovar

Jaipur, Rajasthan – 302020

CIN: U86900RJ2026PTC115318

Phone: +91-9654006424

Email: grievance@zenquip.com

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, mobile applications, products and services.

2. Scope

This Privacy Policy applies to:

• ZenQuip mobile applications
• ZenDoc clinician platform
• Website
• Patient Portal
• Guardian Portal
• AI features including Zennie
• Customer support
• Any services offered by ZenQuip

3. Information We Collect

Depending on how you use our platform, we may collect:

A. Account Information

• Name
• Date of birth
• Gender
• Email address
• Phone number
• Address
• Emergency contact

B. Health Information

You may voluntarily provide:

• Psychiatric history
• Medical history
• Diagnosis
• Prescriptions
• Medication schedules
• Therapy notes
• Mood logs
• Journal entries
• Addiction recovery information
• Sleep information
• Questionnaires
• Clinical assessments
• Doctor feedback

Health information is considered sensitive personal data and is handled with additional safeguards.

C. Device Information

We may collect:

• Device model
• Operating system
• IP address
• App version
• Crash reports
• Log files
• Device identifiers

D. Usage Information

We collect information regarding:

• Features used
• Login times
• Session duration
• Navigation
• Preferences
• Notifications
• App interactions

E. Payment Information

Payments may be processed by third-party payment providers.

ZenQuip does not store complete credit card or debit card information.

4. How We Use Information

We use your information to:

• Create and manage accounts
• Deliver healthcare services
• Enable doctor-patient communication
• Schedule appointments
• Generate reports
• Provide medication reminders
• Deliver AI-assisted guidance
• Improve the platform
• Detect fraud
• Maintain security
• Comply with legal obligations
• Respond to support requests

5. AI Features

ZenQuip includes AI-powered tools including Zennie.

These tools may:

• Summarize health records
• Provide educational information
• Suggest wellness techniques
• Assist with CBT or DBT exercises
• Generate reports
• Identify potential health risks

AI outputs:

• are informational only;
• are not medical advice;
• should not replace licensed healthcare professionals.

Clinical decisions should always be made by qualified healthcare providers.

6. Consent

By using ZenQuip you consent to:

• collection of your information;
• processing of your health information;
• sharing with your treating healthcare professionals;
• storage of your information as described in this Policy.

Where required by law, we will obtain explicit consent before processing sensitive information.

You may withdraw consent at any time, subject to legal and clinical obligations.

7. Sharing Information

We may share information with:

Treating Doctors

Information you choose to share with your treating psychiatrist, psychologist or healthcare provider.

Clinics

Clinics using ZenDoc may access patient information necessary for treatment.

Guardians

Only when authorized by you or otherwise permitted by law.

Service Providers

• Cloud hosting
• Analytics
• Email services
• SMS providers
• Customer support
• Payment providers

All vendors are required to maintain appropriate confidentiality and security.

8. We Do Not Sell Personal Information

ZenQuip does not sell personal or health information.

9. Data Security

We employ reasonable administrative, technical and physical safeguards including:

• Encryption in transit
• Encryption at rest where appropriate
• Role-based access controls
• Authentication
• Audit logs
• Secure infrastructure
• Backup procedures
• Continuous monitoring

No electronic system is completely secure.

10. Data Retention

We retain information only for as long as necessary to:

• provide services;
• comply with legal obligations;
• resolve disputes;
• maintain medical records where applicable.

After the retention period, information will be securely deleted or anonymized where feasible.

11. Your Rights

Subject to applicable law, you may:

• access your information;
• request corrections;
• withdraw consent;
• request deletion where legally permissible;
• obtain information regarding processing;
• lodge grievances.

Grievance Officer

To exercise the rights above, or to raise a privacy grievance, contact our Grievance Officer:

Grievance Officer (appointment in progress) — grievance@zenquip.com

12. Children's Privacy

If services are provided to minors, parental or guardian consent may be required as prescribed by applicable law.

13. Cookies

Our website may use cookies and similar technologies to:

• remember preferences;
• improve performance;
• analyze traffic;
• enhance user experience.

14. International Transfers

If data is transferred outside India, we will implement safeguards required under applicable law.

15. Changes

We may revise this Privacy Policy periodically.

Material updates will be communicated through the application or website.

16. Contact

ZenQuip Healthcare Private Limited

802, Naman Residency 2

Mansarovar

Jaipur, Rajasthan – 302020

CIN: U86900RJ2026PTC115318

Phone: +91-9654006424

Email: grievance@zenquip.com