Legal

Privacy Policy

ZenQuip Healthcare Private Limited · Effective 19 July 2026

यह दस्तावेज़ वर्तमान में केवल अंग्रेज़ी में उपलब्ध है। हिंदी अनुवाद शीघ्र आ रहा है।

1. About Us

ZenQuip Healthcare Private Limited ("ZenQuip", "Company", "we", "our", or "us") develops digital healthcare products that assist patients, doctors, clinics and caregivers in managing mental health and wellness.

Registered Office

802, Naman Residency 2

Mansarovar

Jaipur, Rajasthan – 302020

CIN: U86900RJ2026PTC115318

Phone: +91-9654006424

Email: grievance@zenquip.com

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, mobile applications, products and services.

2. Scope

This Privacy Policy applies to:

ZenQuip mobile applications
ZenDoc clinician platform
Website
Patient Portal
Guardian Portal
AI features including Zennie
Customer support
Any services offered by ZenQuip

3. Information We Collect

Depending on how you use our platform, we may collect:

A. Account Information

Name
Date of birth
Gender
Email address
Phone number
Address
Emergency contact

B. Health Information

You may voluntarily provide:

Psychiatric history
Medical history
Diagnosis
Prescriptions
Medication schedules
Therapy notes
Mood logs
Journal entries
Addiction recovery information
Sleep information
Questionnaires
Clinical assessments
Doctor feedback

Health information is considered sensitive personal data and is handled with additional safeguards.

C. Device Information

We may collect:

Device model
Operating system
IP address
App version
Crash reports
Log files
Device identifiers

D. Usage Information

We collect information regarding:

Features used
Login times
Session duration
Navigation
Preferences
Notifications
App interactions

E. Payment Information

Payments may be processed by third-party payment providers.

ZenQuip does not store complete credit card or debit card information.

4. How We Use Information

We use your information to:

Create and manage accounts
Deliver healthcare services
Enable doctor-patient communication
Schedule appointments
Generate reports
Provide medication reminders
Deliver AI-assisted guidance
Improve the platform
Detect fraud
Maintain security
Comply with legal obligations
Respond to support requests

5. AI Features

ZenQuip includes AI-powered tools including Zennie.

These tools may:

Summarize health records
Provide educational information
Suggest wellness techniques
Assist with CBT or DBT exercises
Generate reports
Identify potential health risks

AI outputs:

are informational only;
are not medical advice;
should not replace licensed healthcare professionals.

Clinical decisions should always be made by qualified healthcare providers.

By using ZenQuip you consent to:

collection of your information;
processing of your health information;
sharing with your treating healthcare professionals;
storage of your information as described in this Policy.

Where required by law, we will obtain explicit consent before processing sensitive information.

You may withdraw consent at any time, subject to legal and clinical obligations.

We may share information with:

Treating Doctors

Information you choose to share with your treating psychiatrist, psychologist or healthcare provider.

Clinics

Clinics using ZenDoc may access patient information necessary for treatment.

Guardians

Only when authorized by you or otherwise permitted by law.

Service Providers

Cloud hosting
Analytics
Email services
SMS providers
Customer support
Payment providers

All vendors are required to maintain appropriate confidentiality and security.

8. We Do Not Sell Personal Information

ZenQuip does not sell personal or health information.

9. Data Security

We employ reasonable administrative, technical and physical safeguards including:

Encryption in transit
Encryption at rest where appropriate
Role-based access controls
Authentication
Audit logs
Secure infrastructure
Backup procedures
Continuous monitoring

No electronic system is completely secure.

10. Data Retention

We retain information only for as long as necessary to:

provide services;
comply with legal obligations;
resolve disputes;
maintain medical records where applicable.

After the retention period, information will be securely deleted or anonymized where feasible.

11. Your Rights

Subject to applicable law, you may:

access your information;
request corrections;
withdraw consent;
request deletion where legally permissible;
obtain information regarding processing;
lodge grievances.

Grievance Officer

To exercise the rights above, or to raise a privacy grievance, contact our Grievance Officer:

Grievance Officer (appointment in progress) — grievance@zenquip.com

12. Children's Privacy

If services are provided to minors, parental or guardian consent may be required as prescribed by applicable law.

13. Cookies

Our website may use cookies and similar technologies to:

remember preferences;
improve performance;
analyze traffic;
enhance user experience.

14. International Transfers

If data is transferred outside India, we will implement safeguards required under applicable law.

15. Changes

We may revise this Privacy Policy periodically.

Material updates will be communicated through the application or website.

16. Contact

ZenQuip Healthcare Private Limited